new patient journey

we are pleased to announce that we are reopening the practice on wednesday 1st of July 2020.

initially priority will be given to emergencies and patients with long-term issues. the appointments will be longer and will be staggered in order to guarantee patient safety and the general hygiene of the practice.

the safety of our patients and staff will always be of the highest priority and consequently changes will need to be enforced at least in the immediate future.

unfortunately due to the extra infection control measures and additional ppe requirements each appointment will incur an additional £10 charge.

arriving at the practice

  1. we ask you to please not arrive early and to leave promptly after your appointment aiming to minimise time on the premises you are advised to arrive wearing a face covering during your visit.
  2. please wait in your car or outside and we will call you and let you know when you can come in.
  3. when you attend the practice, you will be brought straight into the surgery through the one way system we have put in place and after your appointment you will exit via the back garden door. 
  4. one adult is able to attend with a child; please do not bring additional family members with you.
  5. additionally one may bring a carer.
  6. the waiting room will be inaccessible.
  7. toilets are discouraged to use so please use facilities at home before attending . should you need to use the bathroom please inform a member of staff
  8. we will take your temperature with a no-touch thermometer. if your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and self isolate as per current government guidelines. 
  9. we will not be able to treat you if you have symptoms of coronavirus.
  10. if you are well, we will direct you straight to the surgery and request that you do the following before or during your appointment:
  11. use the hand sanitiser in the reception area.
  12. we may ask you to use a hydrogen peroxide/ iodine mouthwash before some dental treatments are provided.

Please email us if you have a dental emergency or require an examination and we shall be happy to arrange one for you. 

If you have any questions please don’t hesitate to email us at theteam@sweetsmile.co.uk 

We look forward to welcoming you all back . 

Kind regards, 

Professor Michael Atar and the team at Sweetsmile